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Online 220-1102 free questions and answers of New Version:
NEW QUESTION 1
A technician is troubleshooting a customer's PC and receives a phone call. The technician does
not take the call and sets the phone to silent. Which of the following BEST describes the technician's
actions?
- A. Avoid distractions
- B. Deal appropriately with customer's confidential material
- C. Adhere to user privacy policy
- D. Set and meet timelines
Answer: D
NEW QUESTION 2
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
- A. Scan the computer with the company-provided antivirus software
- B. Install a new hard drive and clone the user's drive to it
- C. Deploy an ad-blocking extension to the browser.
- D. Uninstall the company-provided antivirus software
- E. Click the link in the messages to pay for virus removal
- F. Perform a reset on the user's web browser
Answer: CF
NEW QUESTION 3
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
- A. End user acceptance
- B. Perform risk analysis
- C. Communicate to stakeholders
- D. Sandbox testing
Answer: D
NEW QUESTION 4
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
- A. Have the user provide a callback phone number to be added to the ticket
- B. Assign the ticket to the department's power user
- C. Register the ticket with a unique user identifier
- D. Provide the user with a unique ticket number that can be referenced on subsequent calls.
Answer: D
NEW QUESTION 5
Which of the following provide the BEST way to secure physical access to a data cento server room? (Choose two.)
- A. Biometric lock.
- B. Badge reader.
- C. USB token.
- D. Video surveillance.
- E. Locking rack.
- F. Access control vestibule.
Answer: AD
NEW QUESTION 6
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)
- A. Utilizing an ESD strap.
- B. Disconnecting the computer from the power source.
- C. Placing the PSU in an antistatic bag.
- D. Ensuring proper ventilation.
- E. Removing dust from the ventilation fans.
- F. Ensuring equipment is grounded.
Answer: AB
NEW QUESTION 7
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
- A. Acceptable use.
- B. Chain of custody.
- C. Security policy.
- D. Information management.
Answer: B
NEW QUESTION 8
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
- A. Spyware.
- B. Cryptominer.
- C. Ransormvare.
- D. Boot sector virus.
Answer: B
NEW QUESTION 9
A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?
- A. Power user account
- B. Standard account
- C. Guest account
- D. Administrator account
Answer: B
NEW QUESTION 10
A technician needs lo formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
- A. FAT32
- B. ext4
- C. NTFS
- D. exFAT
Answer: C
NEW QUESTION 11
The command cac cor.pti a. txt was issued on a Linux terminal.
Which of the following results should be expected?
- A. The contents of the text compti
- B. txt would be copied to another compti
- C. txt file
- D. The contents of the text compti
- E. txt would be displayed.
- F. The contents of the text comptia.txt would be categorized in alphabetical order.
- G. The contents of the text comptia.txt will be replaced with a new blank document
Answer: B
NEW QUESTION 12
A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?
- A. Encrypting File System
- B. FileVault
- C. BitLocker
- D. Encrypted LVM
Answer: A
NEW QUESTION 13
Someone who is fraudulently claiming to be from a reputable bank calls a company employee.
Which of the following describes this incident?
A . Pretexting
B . Spoofing
C . Vishing
D . Scareware
- A.
Answer: C
NEW QUESTION 14
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?
- A. Deploy a secondary hard drive with encryption on the appropriate workstation
- B. Configure a hardened SFTP portal for file transfers between file servers
- C. Require files to be individually password protected with unique passwords
- D. Enable BitLocker To Go with a password that meets corporate requirements
Answer: D
NEW QUESTION 15
A user is having phone issues after installing a new application that claims to optimize performance.
The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
- A. Reset the phone to factory settings
- B. Uninstall the fraudulent application
- C. Increase the data plan limits
- D. Disable the mobile hotspot.
Answer: C
NEW QUESTION 16
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