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Q1. A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

A. Print spooler

B. Fuser

C. Rollers

D. Maintenance kit

Answer: B


Q2. A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers.

B. Modify the boot.ini within the operating system.

C. Modify the boot sequence within the UEFI.

D. Disable the TPM chip to turn off data encryption.

Answer: C


Q3. A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR- PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR- PC800. Which of the following is true about the PC after installing the additional RAM modules?

A. The system only accesses the pair of 2GB RAM modules

B. The system accesses all RAM at 100MHz

C. The system enables ECC on all RAM modules

D. The system will not work as all RAM has to be equal sizes

Answer: B


Q4. A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?

A. Collate

B. Duplex

C. Fast draft

D. Paper type

Answer: B


Q5. A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

A. Install the latest drivers from the hardware vendor.

B. Perform a scan of the drive for file fragmentation.

C. Run chkdsk on the workstation’s hard drive.

D. Reformat the drive and reinstall the OS.

Answer: B


Q6. Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

A. RAID 0

B. RAID 1

C. RAID 5

D. RAID 6

E. RAID 10

Answer: B,E


Q7. Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?

A. Bluetooth

B. IR

C. NFC

D. WPS

Answer: C


Q8. The loud clicking noise coming from a faulty hard drive is MOST likely created by:

A. the coil reversing polarity in an endless loop.

B. one or more bad spindle motor bearings.

C. repeated motion of the read/write head armature parallel to the platter.

D. the solid state read/write head scratching the platter surface.

Answer: C


Q9. A user has downloaded an image file and needs to install an application from the image.

When trying to execute or open the file, an error is displayed. Which of the following should the user perform?

A. Download a different file from the website

B. Rename the extension of the file to a known extension

C. Verify the MD5 hash of the downloaded file

D. Mount the file as an emulated DVD

Answer: D


Q10. A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

A. BNC

B. RJ-12

C. RJ-45

D. ST

E. F-connector

Answer:: C