The Renew Guide To GCP-GC-REP Free Question

NEW QUESTION 1
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A. Genesys Cloud Admin
• B. Genesys Cloud User
• C. Genesys Cloud Reporting
• D. Genesys Cloud Supervisor

Answer: C

NEW QUESTION 2
How can we monitor the real-time statistics for all queues?

• A. Performance > Queues Activity
• B. Performance > My Queues Activity
• C. Performance > Queues Performance
• D. Performance > Queues

Answer: A

NEW QUESTION 3
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

• A. Agents Wrap-Up Interval Detail
• B. Agents Schedule Detail
• C. Agents Wrap-Up Detail
• D. Agents Interactions Detail

Answer: C

NEW QUESTION 4
Which of the following statements are true? (Choose three.)

• A. A queue report only counts interactions handled by an agent.
• B. An Abandon is an interaction that disconnects before an agent handles it.
• C. An agent-based report counts any interactions an agent worked with.
• D. Each report contains a pre-defined set of metrics.
• E. Reports can be created and then configured.

Answer: BDE

NEW QUESTION 5
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

• A. Review interactions in which an agent’s performance varies significantly from the average.
• B. Learn the reason for long or short interactions.
• C. Focus on numerical results, which tend to encourage desirable results.
• D. Identify opportunities for improvement.
• E. Coach the agent on positive behaviors such as better call control.
• F. Train the agent to reduce handle time.

Answer: ABEF

NEW QUESTION 6
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A. Interaction Details reports
• B. Queue Wrap-up reports
• C. Agent Metrics reports
• D. Queue Metrics reports

Answer: D

NEW QUESTION 7
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

• A. Available
• B. Busy
• C. Away
• D. Break

Answer: D

NEW QUESTION 8
Which definition matches the performance and activity views for Queues?

• A. Used to monitor real-time contact center metrics.
• B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• D. Used to view historical data only.
• E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer: E

NEW QUESTION 9
What will happen if too many reports run at the same time?

• A. Reports run successfully
• B. Reports will fail to run
• C. Partial Reports will run

Answer: B

NEW QUESTION 10
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.

• A. 14 days
• B. 90 days
• C. 7 days
• D. 30 days

Answer: A

NEW QUESTION 11
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A. True
• B. False

Answer: B

NEW QUESTION 12
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