How Does Ucertify EXIN,Inc ITILFND simulations Work?

New Questions 9

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

A. Continual service improvement

B. Service operation

C. Service strategy

D. Service design

New Questions 10

Which one of the following generates demand for services?

A. Infrastructure trends

B. Patterns of business activity (PBA.

C. Cost of providing support

D. Service level agreements (SLA.

New Questions 11

Which is an example of improving service utility using service management automation?

A. Pre-determined routing of a service request

B. Reducing the time to compile service data

C. Monitoring service availability

D. Faster resource allocation

New Questions 12

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A. The process practitioner

B. The process owner

C. The service owner

D. The process manager

New Questions 13

Which is an objective of the design coordination process?

A. To ensure service design packages are handed over to service transition

B. To ensure that all changes are assessed for their impact on service designs

C. TO document the initial structure and relationship between services and customers

D. TO handover new service level requirements to the service level management process

New Questions 14

. When should a known error be raised?

A. Only when the root cause is found and a workaround exists

B. As soon as it becomes useful to do so

C. Only when the error in the IT Service is found

D. As soon as the major problem procedure is executed

New Questions 15

Which document shows a detailed analysis of business impact and benefits?

A. A return on investment

B. Service level requirements

C. A business case

D. A service level agreement

New Questions 16

What BEST describes the value of service strategy to the business?

A. It supports the creation of a portfolio of quantified services

B. It reduces the effort spent on managing test and pilot environments

C. It improves the control of service assets and configurations

D. It provides quick and effective access to standard services

New Questions 17

What is the BEST description of the CSI register?

A. It is a record of all authorised changes and their planned implementation dates

B. It is a record of proposed improvement opportunities and the benefits that will be achieved

C. It is a record of new services to be approved by a customer, including proposed implementation dates

D. It is a record of completed improvements and the relevant customer satisfaction metric

New Questions 18

Which statement about change management is CORRECT?

A. It optimizes overall business risk

B. It optimizes financial exposure

C. It ensures that all changes are authorized by the change advisory board (CAB)

D. It ensures that servicerequests follow the normal change management process