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New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
New Questions 6
Why is ITIL successful?
A. It always guarantees cost savings
B. Its practices are applicable to any IT organisation
C. It makes technology architecture easy to design
D. It can be fully implemented in 30 days
Answer: B
New Questions 7
What is the primary focus of component capacity management?
A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity
of the live,
operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Answer: C
New Questions 8
What is the CORRECT definition of service management?
A. A set of specialised assets for transitioning services into the live operational environment
B. A set of specialised organisational capabilities for delivering value to customers in the form of
services
C. A group of events that meet the demand from customers for services that they receive
D. A group of people that manages services to fulfil the needs of users and customers
Answer: B
New Questions 9
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A. Transition planning and support
B. Design co-ordination
C. Change management
D. Service transition management
Answer: A
New Questions 10
Which is an example of an internal customer?
A. A customer who has a contract with an internet service provider for a broadband connection
B. The HR department whose payroll service is provided by their organizationu2021s IT department
C. An IT department that uses a network service obtained from a supplier
D. A retail bank that outsources its infrastructure to athird-party supplier
Answer: B
New Questions 11
Which process works with change management to ensure only authorized components are used?
A. Knowledge management
B. Service portfolio management
C. Service asset and configuration management
D. Financial management for IT services
Answer: C
New Questions 12
What is the BEST definition of an internal service?
A. It is a supporting service delivered between functions of the IT service provider
B. It is any customer-facing service delivered by an outsourced provider
C. It is a service delivered to the terms of a contract which enables a customer to achieve business
outcomes
D. It is a service delivered between departments or business units in the same
organization
Answer: D
New Questions 13
Which process works with incident management to ensure that security breaches are detected and logged?
A. Change management
B. Service level management
C. Access Management
D. Continual Service improvement
Answer: A
New Questions 14
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
A. Technology, customer, user
B. Corporate, customer, service
C. Corporate, customer, technology
D. Service, user, IT
Answer: B
New Questions 15
Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service operation
D. Service design
Answer: C
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