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Q11. You plan to configure incoming and outgoing routing of email messages between a 

Microsoft Dynamics CRM Online organization and an email system. 

You need to configure the E-mail Router. 

Which two items can you use? Each correct answer presents a complete solution. 

A. an outgoing email profile 

B. an email server profile 

C. a tracking token 

D. an incoming email profile 

Answer: AD 


Q12. What is the earliest version of the Microsoft Dynamics CRM for Outlook client that you can upgrade in place to Microsoft Dynamics CRM 2015 for Outlook? 

A. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 12 

B. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 14 

C. Microsoft Dynamics CRM 2013 for Outlook without service packs or update rollups 

D. Microsoft Dynamics CRM 2013 for Outlook with Service Pack 1 

Answer: C 


Q13. You have a smartphone that runs BlackBerry 10 OS version 10.3. 

How should you access Microsoft Dynamics CRM for Phones from the smartphone? 

A. Use the Microsoft Dynamics CRM installation media to install Microsoft Dynamics CRM for Phones. 

B. In the BlackBerry mobile browser, open Microsoft Dynamics CRM for Phones. 

C. From the BlackBerry App World app store, download and install Microsoft Dynamics CRM for Phones. 

D. Use BlackBerry Enterprise Server to deploy Microsoft Dynamics CRM for Phones. 

Answer: B 


Q14. You need to access Microsoft Dynamics CRM by using CRM for Tablets on an Apple device. Which configuration is supported? 

A. a fourth generation iPad that runs iOS 6 

B. a second generation iPad Mini that runs iOS 7 

C. a third generation iPad Mini that runs iOS 8.1 

D. a third generation iPad that runs iOS 5.1 

Answer: C 


Q15. You configure Active Directory Federation Services to authenticate users to Microsoft Dynamics CRM Online. Which component is responsible for authenticating the user credentials? 

A. Microsoft Dynamics CRM 

B. Secure Token Service 

C. Active Directory 

D. Active Directory Federation Services 

Answer: C 


Q16. Which statement about working offline with Microsoft Dynamics CRM Client for Outlook is correct? 

A. All workflows are processed on the users’s computer while the Microsoft Dynamics CRM Client for Outlook is working offline. 

B. Multiple users that access Microsoft Dynamics CRM Client for Outlook from the same computer can use the offline capabilities. 

C. Reports are run on the user’s computer while the Microsoft Dynamics CRM Client for Outlook is working offline. 

D. The minimum allowed synchronization interval for offline data is 60 minutes. 

Answer: C 


Q17. Which component is available when Microsoft Dynamics CRM is offline? 

A. real-time workflows 

B. dialogs 

C. sales literature 

D. duplicate detection 

Answer: B 


Q18. You have Microsoft Dynamics CRM 2013 for Outlook installed. You enable offline capabilities. The client is currently in offline mode. You must upgrade the client to Microsoft Dynamics CRM 2015 for Outlook. You need to perform the upgrade by using the fewest number of steps. What should you do? 

A. Keep the client offline and upgrade the client. 

B. Bring the client online and then upgrade the client. 

C. Install the latest update rollup for Microsoft Dynamics CRM 2013 for Outlook and then upgrade the client. 

D. Uninstall the Microsoft Dynamics CRM 2013 for Outlook client and then install the Microsoft Dynamics CRM 2015 for Outlook client. 

Answer: B