Microsoft MB2-718 Braindumps 2021

NEW QUESTION 1
You implement the Unified Service Desk (USD). Which three of the following objects are events? Each correct answer presents a complete solution.

• A. Realignwindow
• B. BrowserDocumentComplete
• C. DesktopReady
• D. SessionClosing
• E. FireEvent

Answer: BCD

NEW QUESTION 2
Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

• A. The survey definition is stored in Microsoft Azur
• B. The survey response is temporarily stored in Azure Service Bus then later retrieved and stored in Microsoft Dynamics 365. Survey responses are deleted from Azure Service Bus after they are stored in Microsoft Dynamics 365.
• C. Collateral, such as themes and images, can be stored as web resources and included in solutions.
• D. Surveys can be included in solutions.
• E. Each new environment requires the creation of configuration records.
• F. Each survey contains three forms.

Answer: ADE

NEW QUESTION 3
You are a customer service agent that uses Unified Service Desk (USD). You search for a customer. You select a customer record from the search results and open the customer record.
How many sessions are created?

• A. 1
• B. 2
• C. 3

Answer: C

NEW QUESTION 4
You create a service level agreement (SLA) that wilt fail after seven days. You select a service calendar that uses 24-hour work days and no holidays. Saturday and Sunday are configured to be non-working days.
If no action is taken, how many calendar days can pass before the SLA fails?

• A. 5 days
• B. 7 days
• C. 9 days
• D. 11 days

Answer: C

NEW QUESTION 5
You are attempting to resolve a case.
For which situation will the system display a prompt before reaching the Case Resolution window?

• A. The case has a service-level agreement (SLA) that was not met.
• B. The case has an open activity.
• C. The customer will exceed their entitlement allotment
• D. The case has an open parent case.

Answer: B

NEW QUESTION 6
You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?

• A. 30
• B. 40
• C. 100
• D. 250

Answer: B

NEW QUESTION 7
You have a Microsoft Dynamics 365 environment You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions?

• A. Incidents
• B. Other
• C. Info
• D. Booking

Answer: C

NEW QUESTION 8
You install Microsoft Dynamics 365.
Which three knowledge base article templates are available? Each correct answer presents a complete solution.

• A. Solution to a Problem
• B. Standard KB Article
• C. Case Escalation
• D. Coverage Dates
• E. Procedure

Answer: ABE

NEW QUESTION 9
Which statement defines a User Interface Integration (UH) action?

• A. the data sent to the action
• B. the signature of the action to be performed
• C. the action to be performed
• D. the trigger for an action

Answer: D

NEW QUESTION 10
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule. Which two statements are true? Each answer represents a complete solution.

• A. You must populate the form and entity or URL fields for specific rules.
• B. Rules are evaluated based on the order number,
• C. You must use the display name to reference the entity in the rule.
• D. You must configure default rules so that they are evaluated first

Answer: BD

NEW QUESTION 11
You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

• A. social activity
• B. mailbox alert
• C. survey activity
• D. auto post
• E. booking alert

Answer: ACE

NEW QUESTION 12
You use the interactive service hub to manage cases.
Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case.
You need to ensure that search returns relevant results.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

• A. Relate the article to one or more categories.
• B. Relate the article to a more relevant subject.
• C. Update the article description.
• D. Add additional keywords.

Answer: AC

NEW QUESTION 13
Which three of the following are valid survey response actions?

• A. Restart Survey
• B. Toggle Visibility
• C. Auto-Populate
• D. End Survey
• E. Chain Survey

Answer: BDE

NEW QUESTION 14
You implement the Unified Service Desk (USD). You plan to implement actions and replacement parameters. Which three symbols are valid replacement keys? Each correct answer presents a complete solution.

• A. ^
• B. -
• C. +
• D. $
• E. ~

Answer: ACD

NEW QUESTION 15
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?

• A. You can capture up to 10,000 survey responses per day.
• B. You can store unlimited survey responses over time.
• C. You can publish a maximum of 200 surveys.
• D. All surveys must use the same theme.

Answer: C

NEW QUESTION 16
You release an item from a queue. What is the outcome?

• A. The current routing rule is applied.
• B. The value from the Worked By field is removed.
• C. The record is returned to the originating queue.
• D. The record is removed from the current queue and placed in the user's personal queue.

Answer: B

Explanation: From the 81057AE_DYN365_AE_ENUS_01_CompanionGuide: “Should you release a queue
item, in other words, you are not able to work on it, your name is then removed from the worked by field and the item is no longer assigned to you.”

NEW QUESTION 17
Which queue type is created when you add a user to Dynamics 365?

• A. System
• B. Personal
• C. Escalation
• D. Shared

Answer: D