Exam Code: 1Z0-562 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Certification Provider: Oracle
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Q1. What is the mapping rule for an element that physically resides in a column on a Maintenance Object’s primary table called? (Choose the best answer.) 

A. mapChild 

B. mapPrimTable 

C. mapField 

D. mapTable 

E. mapElement 


Q2. The lifecycle logic of the parent Business Object, when inherited by the child Business Object, ________. (Choose the best answer.) 

A. can be changed by creating a new state in the child Business Object 

B. can be changed by updating an existing state in the parent Business Object so that it only affects the relevant child Business Object 

C. can be changed by adding additional algorithms on the child Business Object to any of the states from the parent Business Object 

D. can be changed by deleting a state in the child Business Object 

E. cannot be changed 



Reference: https://docs.oracle.com/cloud/latest/salescs_gs/CGSAC/groovytipstechniques.htm 

Q3. After a bill has been generated and sent to a customer, a business user may discover an error and need to correct the changes that were generated. What describes the functionality where canceled and rebilled bill segments are presented on a new bill that must not contain new charges? (Choose the best answer.) 

A. Cancel/Rebill 

B. Correction Notes 

C. Credit Notes 

D. Off Cycle Bill Generator 

E. Cancel/Rebill and Credit Notes 


Q4. What four elements appear on every page in Oracle Utilities Customer Care and Billing when using the “classic” (or non-Fusion) user interface? (Choose the best answer.) 

A. Dashboard, Menu Bar, Script Area, Status Bar 

B. Action Bar, Dashboard, Menu Bar, Status Bar 

C. Action Bar, Dashboard, Menu Bar, Script Area 

D. Action Bar, Dashboard, Main Menu, Status Bar 

E. Action Bar, Main Menu, Script Area, Status Bar 


Q5. How can a specific price, percent, or flat charge be directly specified or referenced on a Rate Component? (Choose two.) 

A. Bill Factor 

B. Rate Component Value Algorithm 

C. Explicitly Specified 

D. Bill Factor Value 

E. Service Quantity 

Answer: B,D 




Q6. Meter reads may be estimated when a read for billing cannot be located or for determining high and/or low limits to check a meter read’s reasonableness. Which administration object specifies the algorithm that estimates consumption? (Choose the best answer.) 

A. Trend Class 

B. Bill Segment Type 

C. High Low Factor 

D. Trend Area 

E. Installation Options 


Q7. Where do the business rules reside in the Oracle Utilities Application Framework architecture? (Choose the best answer.) 

A. User Interface Tier 

B. Web Server 

C. Application Server 

D. Database 

E. Web and Application Server 


Q8. What are the three main classes of portals? (Choose three.) 

A. Dashboard portal 

B. Customer Information portal 

C. Standalone portal 

D. Tab Page portal 

E. Account Information portal 

Answer: A,C,E 

Q9. Which two plug-in spots allow additional logic to be implemented when a field activity is completed in the field? (Choose two.) 

A. Field Activity Type – FA Completion Control 

B. Field Activity Type Profile – FA Completion Control 

C. Field Activity Remark - Activation 

D. Meter Reader Remark - Activation 

E. Installation – FA Additional Information 

Answer: B,D 




Q10. Which process is used to populate the Field Activity Upload Staging Tables? (Choose the best answer.) 


B. MUP1 

C. MUP2 

D. Process ‘X’