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Q21. When updating a Multi user instance of the Developer with a service pack, what is the one additional step you need to remember that is not part of the single user update? 

A. Choose the installation location of the service pack. 

B. Update each Developer Library with the appropriate service pack documents. 

C. Choose the application to which you want to apply the update. 

D. Choose the UPK Developer. 


Explanation: If you updated Developer, start the Developer and update your Library with the service pack documents (multi-user environment only). 

Reference: Oracle User Productivity Kit, Installation And Administration Release 11.0, Service Pack Installation 

Q22. You have installed the knowledge Center with the standard authentication mode. Select the statement that is true about the form authentication cookie. 

A. The Knowledge Center and Knowledge Data share the same form authentication cookie. 

B. The Knowledge Center and Knowledge Content share the same form authentication cookie. 

C. Only the Knowledge Center uses the form authentication cookie. 

D. The Knowledge Center, Knowledge Content, and Knowledge Data all share the same form authentication cookie. 



Standard: All login authentication to the Developer is done through accounts stored in the Developer database. 

Q23. Select the two UPK printed documentation outputs that incorporate all items of the published 


A. Business Process Document 

B. Training Guide 

C. Instructor Guide 

D. Presentation 

E. Job–Aid 

Answer: B,C 

Explanation: Training Guide: A printout of the full content of all Topics for a published Outline. 

This is suitable for use as a handout for trainees. 

Instructor Manual: A printout of the full content of all Topics for a published Outline, including brief instructor notes. This is suitable for use as a "teacher's edition" of a Training Guide, for use by an instructor during classroom training. 

Q24. UPK Developer requires Microsoft .NET Framework 3.5. Some of the machines in the organization where Developer will be installed already have .NET Framework 3.5 installed, but most do not. Organizational policy dictates that ALL of the machines where Developer will be installed DO NOT have access to the internet for security reasons. The UPK installer comes packaged with a "bootstrap" installer for .NET Framework 3.5, which connects to the Internet to install .NET Framework 3.5 from there. 

Identify the method that would ensure that UPK Developer is installed securely with its .NET Framework 3.5 requirement. 

A. Temporarily allow all machines access to the Internet during the duration of the distribution of the installation, so that the "bootstrap" installer can connect properly. 

B. Embed the full .NET Framework 3.5 installer package within the UPK installer, allowing the UPK installer to use that package Instead of "bootstrap." 

C. Ensure force installation of .NET Framework 3.5 on ALL machines before the installation of UPK Developer. 

D. Install only to the machines with .NET Framework 3.5 already installed; delay installation on other machines until they have been updated with .NET Framework 3.5. 


Explanation: No need to use the internet to install the.NET Framework 3.5. 

Q25. Your client needs to reclaim space on their server. To reclaim the space, they want to purge the deleted documents found in the library. Your client expressed concern that some of the documents may still be referenced by other documents in the library. These documents may need to be recovered in the future. 

Which action do you need to take to purge only the documents that are no longer being used? 

A. Open the Related Documents pane from the View menu. Scroll through the documents in the Deleted documents view, purging only those with no links in, as displayed in the lower panel. 

B. Open the Related Documents pane from the View menu. Scroll through the documents in the Deleted documents view, purging only those with no links to, as displayed in the upper panel. 

C. Open the Brokenlinks panefrom the View Menu. Scroll through the documents in the Deleted documents view, purging only those with no broken links in. 

D. Open the Lost Document view. Because this shows only the document with no links in, you can purge all deleted files from view. 

E. Select all files in the deleted Document view and purge them, because those documents that are linked to by nondeleted documents will be purged. 


Explanation: If you attempt to delete a document from the Library that is used by other documents, 

you have the choice to delete the selection only or the selection and all related documents. 

Clicking the View related documents link displays a list of the related documents. The related documents list includes the direct and indirect links for each parent document selected. 

The Deleted Documents view in the Library displays the documents that have been deleted, but not yet purged by the content Administrator. 

Q26. The content author who is responsible for publishing is located hundreds of miles away from the Developer server. The author experiences very long publishing times whenever he or she publishes content. 

How can this problem be fixed? 

A. Select someone that is closer to the server be responsible for publishing. 

B. Install a UPK Developer client on the Developer server for publishing. 

C. Allow extra time for the publishing process. 

D. Install a single-user UPK Developer on the Developer server for publishing. 


Explanation: The Client The client computer requires an installation of the Developer. The client also contains a client database (also referred to as the document cache) that is used and managed by the client desktop software. The use of the client database provides the following: 

. Enables caching content on the client workstation for faster access. 

. Allows authors to create and modify content when not connected to the server. 

. Allows authors to continue working when the connection to the server is intermittently lost. 

. Allows authors to make content changes locally, or cancel the changes, before committing them to the server. 

Reference: Oracle User Productivity Kit, Installation And Administration Release 11.0, Developer Installation Overview 

Q27. You can deploy your UPK content by placing the Player package on a web server and making it available to your users. You do this by copying the contents of the Player Package folder in the published content. Then you will need to create a link to two files. 

Identify the two files. 

A. play.exe 

B. index.html 

C. default.htm 

D. tocx.html 

E. kp.html 

Answer: A,B 

Explanation: Linking to the index.html is how to launch the UPK Player(play.exe)when it's on a web server (including SharePoint or similar). 

Note:What is the underlying architecture of the UPK Player? 

A: The UPK Player is DHTML (Dynamic HTML, which is HTML and JavaScript). The images are PNG format. 

Q28. You are asked to attend a presales call to support your field account representative with a sale of UPK. The account representative has asked you to participate in the meeting because the client has questions about deploying In-Application Support using the SmartHelp browser add-in option in UPK. 

The client wants to know what is required to deploy SmartHelp to their user community. 

Identify the best response. 

A. SmartHelp is deployed from a web server by having the user access setup file in the playerpackage directory. Users installing SmartHelp must have admin privileges and configure the browsers for ActiveX controls. 

B. SmartHelp is deployed to the user community by installing the UPK single-user option on the end user's desktop and configuring the browser for ActiveX controls. 

C. The SmartHelp browser add-in is deployed using the in-application support configuration utility to push an ActiveX control to the user population. 

D. SmartHelp needs only a web server to run on and is plug-in free. Therefore, it does not require Installation to deploy it to the user population. 


Explanation: An ActiveX control must be installed on the end-user system to enable the SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple “download and execute” deployment model. 

The user who installs, configures, and uninstalls SmartHelp must have administrator rights to the local computer. Medium or medium-low security is recommended for the published content. In the Security tab, Local Intranet and Trusted Sites have the recommended security levels. For SmartHelp to work properly, the following settings should be as follows: Download signed ActiveX controls: Enable or Prompt 

Run ActiveX controls and plug-ins: Enable 

Script ActiveX controls marked safe for scripting: Enable 

Note:SmartHelp - This is a toolbar button for browsers that end users may use to access context-sensitive in-application support content. 

Q29. When the Knowledge Center is configured for single sign-on (SSO), the SSO policies on the SSO server needs to be configured to authenticate and authorize the virtual directories. Select the Virtual directories that should be configured as "SSO Authenticate and authorize" in the SSO policies. 

A. KCenter only 

B. KData only 

C. KCenter and KData 

D. KCenter and KContent 

E. KCenter, KData, and KContent 


Explanation: Configure the SSO Policies on the SSO Server to authenticate and authorize the following virtual directories. 

KCenter - SSO Authenticate and authorize KContent - SSO Authenticate and authorize KContent/ContentTools - anonymous KData - anonymous 

Reference: 65b1a4ebdd75/index.html 

Q30. The administrator deletes a folder and all of its contents. While working offline, an author new topic in the folder that the administrator just deleted. 

What happens when the author checks in the topic? 

A. The topic is deleted because there is no place to store it. 

B. The folder is re-created with the new topic in it. 

C. The author is prompted to create a new folder to store the topic. 

D. The author is prevented from checking in the topic.