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NEW QUESTION 1
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?
- A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
- B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
- C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
- D. The configuration related to email notification must be performed in the Message Scenarios.
Answer: AB
NEW QUESTION 2
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs. What configuration must be used to support this requirement?
- A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repai
- B. Set the route plan run schedule = immediately.
- C. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Lea
- D. Set the route plan run schedule = immediately.
- E. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
- F. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
Answer: A
NEW QUESTION 3
Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?
- A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
- B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
- C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".
- D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Answer: B
NEW QUESTION 4
You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?
- A. enable "not started" trigger
- B. enable "day before trigger"
- C. support of preferred resources
- D. support of time slots
- E. calculate activity duration using statistics
- F. support of links
Answer: ABF
Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf
NEW QUESTION 5
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
- A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
- B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
- C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
- D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
Answer: A
NEW QUESTION 6
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
- A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- B. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
- D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
Answer: A
NEW QUESTION 7
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given launch condition can be assigned to multiple message scenarios simultaneously.
- B. A given launch condition can only be assigned to one message scenario at a time.
- C. A given message scenario can only include one launch condition at a time.
- D. A given message scenario can include multiple launch conditions simultaneously.
Answer: BD
Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 8
Which two are correct statements regarding Daily Extract file data configuration?
- A. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
- B. Customized data sets can be created for individual instances of OFSC.
- C. Data from a single data set can be configured to be extracted in any number of Daily Extract files
- D. All data sets can be configured to include custom properties and fields.
- E. Daily Extract files cannot be set up to extract data from multiple data sets
Answer: CD
Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-000004
NEW QUESTION 9
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
- A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
- B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
- C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
- D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
Answer: D
NEW QUESTION 10
Which two statements are true regarding integrations between OFSC and DBaaS?
- A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
- B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
- C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
- D. DBaaS integration enables OFSC to act as a system of record for activity data.
Answer: AB
NEW QUESTION 11
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
- A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
- B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
- C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
- D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.
Answer: C
NEW QUESTION 12
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource in the system?
- A. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting.
- B. Create a resource filter that has an "Activated contains Activated" condition.
- C. Create a "Not activated on time" action link on the resource's Activate Queue.
- D. Create a "Route is not activated" launch condition in Message Scenarios.
- E. Select the "Enable 'Not activated in time” alert and trigger" within the Resource Type features of that resource.
Answer: BE
Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FASMU/FASMU.pdf
NEW QUESTION 13
What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?
- A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
- B. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
- C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
- D. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.
Answer: D
NEW QUESTION 14
A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
- A. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
- B. Create a subscription via the Core REST API to include all 'configurationUpdated' events.
- C. Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.
- D. Create a subscription via the Core REST API to include all 'configurationChangesMade' events.
Answer: C
NEW QUESTION 15
Which two statements are correct regarding String and Integer properties?
- A. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.
- B. Both properties are limited in terms of which entity types they can be associated with.
- C. Both properties can contain Geolocation elements.
- D. Both properties can contain alphanumeric characters and punctuation.
- E. Both properties can include regular expressions.
Answer: DE
NEW QUESTION 16
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
- B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
- C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
- D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
Answer: A
NEW QUESTION 17
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?
- A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
- B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
- C. Create a String property with a Phone element and use a Regular Expression to ensure on
- D. properly formatted phone number can be entered if the customer would like to receive additionalinformation
- E. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
- F. Create an Integer property with two check boxes, one for "Yes" and another for "No".
Answer: ABD
NEW QUESTION 18
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?
- A. The team gets the total sum of work skill levels of just one of the team members.
- B. The team gets the maximal work skill level of all the team members.
- C. The team gets the total sum of work skill levels of all the team members.
- D. The assigned work skill assigned to a member does not affect the skills of the team.
Answer: D
NEW QUESTION 19
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
- A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
- B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
- C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
- D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Answer: A
NEW QUESTION 20
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