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2021 Mar 220-902 study guide

Q131. An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue? 

A. The HIPS device is blocking the messages 

B. The access control list is blocking the messages 

C. The email filter has quarantined the messages 

D. The firewall is blocking the sender’s email address 


Q132. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO). 

A. A multimeter and a toner probe. 

B. A large cloth to spread the screws and disassembled parts on. 

C. A writing pad for documentation and a marker to label cables. 

D. A manufacturer’s technical manual for the model of the laptop. 

E. A container with separated areas to store different size screws. 

Answer: D,E 

Q133. A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs? 

A. Emergency Repair Disk 

B. Restore from OEM image 

C. System Recovery 

D. Restore from backup 


Q134. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue? 

A. Automated system recovery 

B. Emergency repair disks 


D. Safe mode 


Q135. A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this? 

A. User Accounts 

B. Network and Sharing Center 

C. Task Manager 

D. System Configuration 


Regenerate 220-902 exam topics:

Q136. Which of the following explains why it is important to secure Personally Identifiable Information (PII)? 

A. So phishing attacks are not launched against employees of the organization. 

B. So sensitive information, such as corporate passwords, is not stolen. 

C. So man-in-the-middle attacks are not launched against the organization. 

D. So sensitive information, such as social security numbers, is not stolen. 


Q137. A user’s CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check? 

A. The video card display driver 

B. The CRT power cable 

C. The video cable 

D. The CRT On Screen Display (OSD) 


Q138. A technician is in need of a device that would give the BEST network protection within a single device. Which of the following devices would the technician use? 






Q139. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use? 

A. FireWire External Hard Drive 

B. PXE-based Network Installation 

C. USB 3.0 Flash Drive 



Q140. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take? 

A. Identify the problem 

B. Document findings, actions and outcome 

C. Verify full system functionality 

D. Establish a theory of probable cause 

E. Test the theory to determine cause