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Q121. A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information? 

A. Simple 1-pass zero overwrite 

B. Low level 3-pass random wipe 

C. Low level 7-pass random wipe 

D. High level format 10 times 

Answer:


Q122. A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to 

resolve this issue? 

A. Drum 

B. Fuser 

C. Pickup roller 

D. Corona wire 

Answer:


Q123. A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step? 

A. Allow the user to speak with a supervisor. 

B. Identify the problem. 

C. Establish a theory. 

D. Immediately go to the user’s office. 

Answer:


Q124. A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition? 

A. Credential Manager 

B. Computer Management 

C. Device Manager 

D. TPM Manager 

Answer:


Q125. A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST prevent user data loss? 

A. Auto save 

B. A surge protector 

C. An ESD mat 

D. A UPS 

Answer:


Q126. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix? 

A. dir 

B. rd 

C. cd 

D. md 

Answer:


Q127. A customer’s Windows 7 Home Premium computer displays a stop error and automatically reboots. Which of the following system utilities can a support technician use to find more information about the cause of the error? 

A. Action Center 

B. Event Viewer 

C. File Explorer 

D. Disk Management 

Answer:


Q128. A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur? 

A. exFAT 

B. COMPRESSED 

C. EFS 

D. NTFS 

Answer:


Q129. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change? 

A. Enable MAC filtering 

B. Disable SSID broadcast 

C. Reduce radio power level 

D. Update router firmware 

Answer:


Q130. A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory? 

A. chkdsk 

B. msconfig 

C. dxdiag 

D. ipconfig 

Answer: