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NEW QUESTION 1
CORRECT TEXT
Describe some techniques for motivating users:

    Answer:

    Explanation: 1- Gel executive sponsorship (including having them use it in meetings)
    2- Win over sales personnel
    3- Identify power users and evangelists
    4- Create motivations everywhere, both inside and outside the system
    5- Use both marketing messages and the app itself as drivers

    NEW QUESTION 2
    What permission do you need to run the System Debug Log?

    • A. Sys tern Debug Log
    • B. Manage Users
    • C. Modify All Data
    • D. View All Data

    Answer: D

    NEW QUESTION 3
    CORRECT TEXT
    What considerations arc there in Workflow trigger order?

      Answer:

      Explanation: No set order, unlike assignment rules. However, they are processed as follows:
      1- Field update
      2- Task
      3- Emails
      4- Outbound messaging

      NEW QUESTION 4
      When a new feature is considered to be in Developer Preview before it is officially released it means that it is available.

      • A. inDeveloper Edition orgs.
      • B. for salesforce.com partners only.
      • C. for users with the "Developer" permissions
      • D. for users who activate the feature b y calling saIesforce.com support

      Answer: A

      NEW QUESTION 5
      Apex offers optional creation of test scripts that can be run in a dev environment, in the UI or by sales force support personnel.

      • A. True
      • B. False

      Answer: B

      Explanation:
      The test scripts are mandatory, not optional

      NEW QUESTION 6
      What arc the two keys to setting up Territory Management?
      Select all that apply:

      • A. Enable customizable forecasting
      • B. Advanced currency management
      • C. Have an Active Sandbox
      • D. Marketing User permission enabled

      Answer: AC

      NEW QUESTION 7
      Which statement is FALSE regarding Visual force?

      • A. Developers can create user interfaces for multiple devices
      • B. It is only available in Developer, Enterprise, and Unlimited Editions
      • C. It helps to complete the model-view-controller pattern for force.com
      • D. Visual force pages experience the same performance as standard Sales force pages.

      Answer: B

      NEW QUESTION 8
      CORRECT TEXT
      Both a sharing rule and an account team give Jose access to the Dixon Chemical account The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account.

      • A. Yes
      • B. No

      Answer: A

      NEW QUESTION 9
      CORRECT TEXT
      What is the reason you should do discovery in your data management process?

        Answer:

        Explanation: You need to analyze the data to find out what information needs to be cleansed and how the data is to be structured.This helps to define the reports and dashboards that will support the business processes you seekto manage.

        NEW QUESTION 10
        What are the three types of S-Controls?

        • A. HTML, Component, Controller
        • B. A J AX, Component, Controller
        • C. HTML, Snippet, URL
        • D. AJAX, Snippet, URL

        Answer: C

        NEW QUESTION 11
        What can be customized in content? Select all that apply:

        • A. Content type
        • B. Validation rules
        • C. Page layouts
        • D. Content Value

        Answer: AB

        NEW QUESTION 12
        What are some of the criteria you can use to identify duplicate records? Select all that apply:

        • A. Account Numbers
        • B. Descriptions
        • C. IDs
        • D. Phone numbers
        • E. SIC Codes
        • F. Addresses
        • G. Email Addresses

        Answer: ACDFG

        Explanation:
        B - Descriptions can be anything and will not show unique records.
        E-SIC codes can be applied to many records and do not identify unique records.

        NEW QUESTION 13
        What tools are available to help troubleshoot issues with an approval process? (Select all that apply)

        • A. Approval History related list
        • B. Visual force Pages
        • C. Sales force email logs
        • D. Apex triggers

        Answer: AC

        NEW QUESTION 14
        All of the following tools assist in auditing EXCEPT:

        • A. Reports
        • B. Field History
        • C. Setup Audit Trail
        • D. Page Layout
        • E. Dream factory Snapshot

        Answer: D

        Explanation:
        Page Layout has nothing to do with auditing. However, you can place some history related list on a page layout to display the historical information.

        NEW QUESTION 15
        What happens to the non-surviving records after a merge?

        • A. Records are permanently deleted
        • B. Records are stored in a temporary custom object
        • C. Records are sent to the Recycle Bin
        • D. Records remain on the winning account record but removed from view

        Answer: C

        NEW QUESTION 16
        CORRECT TEXT
        Define User Adoption

          Answer:

          Explanation: User adoption means gaining the trust of users to use the system on a regular basis as intended.
          Explanation/Reference:
          They will feel that they want to use the system instead of being forced to use it.

          NEW QUESTION 17
          How many characters a formula field can support (including spaces, return characters, and comments)?

          • A. 200
          • B. 300
          • C. 1900
          • D. 3900

          Answer: D

          NEW QUESTION 18
          If you are granted access to a record through manual sharing or sharing rules, you can share the record to someone else

          • A. True
          • B. False

          Answer: A

          Explanation:
          But only if granted Full Access to the record.

          NEW QUESTION 19
          The Service Level and SLA Expiration Date are fields on an Account. An Administrator would like to display service level information from accounts on all cases related to those accounts. How can the administrator accomplish this?

          • A. Account fields cannot be displayed on a case; the administrator would need to run a report
          • B. Only by writing Apex code
          • C. By creating across object field update
          • D. By creating a cross object formula field

          Answer: D

          NEW QUESTION 20
          When would you use APEX? Choose 2 answers.

          • A. When you need t o process one record at a time
          • B. If you want to attach business logic to a data event
          • C. Use classes when coding APEX that will be used by other developers
          • D. When you can use a custom formula field

          Answer: BC

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