Far Out Certified-Business-Analyst Question For Salesforce Certified Business Analyst Exam (SP22) Certification

NEW QUESTION 1
Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

• A. Make the page layout change directly in UAT so the client can begin testing.
• B. Log a defect for the page layout change and discuss it with the DevOps team.
• C. Ask the project manager to reschedule UAT until after the defect is resolved

Answer: B

NEW QUESTION 2
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal? What are some communication best practices a BA should follow to help achieve this goal?

• A. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
• B. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
• C. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

Answer: C

NEW QUESTION 3
Which of the salesforce app providers will be able to unlock a locked user with their phones?

• A. All of them.
• B. iOS (App Store)
• C. Only those that download the app from the App Exchange.
• D. Android (Google Play)

Answer: B

NEW QUESTION 4
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

• A. Associate each set of metadata -changes to the corresponding user story.
• B. Provide detailed test cases to validate the functional requirements
• C. Involve the stakeholders in the business requirements gathering sessions.

Answer: A

NEW QUESTION 5
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?

• A. Setup Audit Trail
• B. Change Sets
• C. Version control

Answer: C

NEW QUESTION 6
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

• A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
• B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
• C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

Answer: C

NEW QUESTION 7
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

• A. The AT should have been performed with enough time to resolve bugs in the new feature,
• B. The UAT should have been performed with both peak load and average load simulation.
• C. The UAT should have been performed by customers who are familiar with the products.

Answer: B

NEW QUESTION 8
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

• A. Entity relationship diagram
• B. Definition of done
• C. User acceptance criteria

Answer: B

NEW QUESTION 9
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
• All logins must use multi-factor authentication (MFA).
• Portal pages should load within 2 seconds. How should the BA document the items?

• A. functional requirement
• B. Non-functional requirement
• C. User story

Answer: B

NEW QUESTION 10
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
* 1. Add permission set
* 2. Users can escalate cases
* 3. Create fields on the Case object
* 4. Reports
Which best practice was ignored?

• A. The "who" of the user story is well-defined.
• B. The "why’’ of the user story is focused on user needs.
• C. The ‘’what’’ of the acceptance criteria is negotiable.

Answer: C

NEW QUESTION 11
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?

• A. Definition of done
• B. User persona
• C. Acceptance criteria

Answer: C

NEW QUESTION 12
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

• A. Business users, project manager, key stakeholders
• B. BA, project manager, key stakeholders
• C. BA, business users, key stakeholders

Answer: C

NEW QUESTION 13
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

• A. Functionality on interconnected objects should be part of UAT.
• B. Several teams should be part of UAT to represent multiple viewpoints.
• C. End users who are experts in that functionality should participate in UAT.

Answer: C

NEW QUESTION 14
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.
Which influencing style is the BA using?

• A. Accommodating
• B. Collaborative
• C. inspiring

Answer: C

NEW QUESTION 15
What is used to declaratively move metadata from one environment to another?

• A. Data Loader
• B. Change Sets
• C. Import Wizard
• D. Ant Migration

Answer: B

NEW QUESTION 16
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

• A. Proceed with the sales team's project as planned.
• B. Start project work for the operations team.
• C. Include the operations team during discovery.

Answer: A

NEW QUESTION 17
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

• A. It defines technical specifications early in the process.
• B. It helps testers determine the most efficient way to validate solutions.
• C. It saves time when prioritizing and implementing functionality.

Answer: B

NEW QUESTION 18
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

• A. Shift the conversation from onboarding to the stakeholder's concerns.
• B. Ask the stakeholder to focus on the onboarding process.
• C. Add the stakeholder's concerns to a "parking lot" for further discussion.

Answer: C

NEW QUESTION 19
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

• A. Share user stories about the feature.
• B. Demo the new feature.
• C. Create a feature manual.

Answer: B

NEW QUESTION 20
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

• A. Focus on the task at hand instead of on individual team members.
• B. Avoid exposing one's own mistakes to the team.
• C. Tell the truth in difficult situations.

Answer: C

NEW QUESTION 21
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