High Value Salesforce Certified-Business-Analyst Dumps Questions Online

NEW QUESTION 1
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

• A. Each BA should use their own separate documentation.
• B. Each BA should enter their business needs in a shared spreadsheet,
• C. Each BA should use a shared system that has version control.

Answer: C

NEW QUESTION 2
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

• A. The previous implementation partner neglected to do a knowledge transfer of the final solution.
• B. The support organization still needs to be trained on how to use Sales Cloud.
• C. The system admins note a fair amount of technical debt without having the time or expertise to address it.

Answer: A

NEW QUESTION 3
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

• A. Identify power users.
• B. Schedule deployment.
• C. Gather business requirements.

Answer: A

NEW QUESTION 4
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

• A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
• B. Capability Model
• C. Value Stream Map

Answer: A

NEW QUESTION 5
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?

• A. VP of sales
• B. Sales Users
• C. IT leaders

Answer: A

NEW QUESTION 6
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
• The functionality described in the test case is working as expected.
• The stakeholder wants to change the label of several fields described in the test case.
• The stakeholder wants to add two new fields that were excluded from the test case. Which step should the business analyst take next?

• A. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
• B. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
• C. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

Answer: A

NEW QUESTION 7
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

• A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
• B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
• C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Answer: B

NEW QUESTION 8
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

• A. Create a new page layout for the phone.
• B. Use performance analyzer to view the assessment.
• C. Confirm steps to reproduce the issue.

Answer: B

NEW QUESTION 9
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

• A. Business Process Modeling Notation (BPMN)
• B. Universal Process Notation (UPN)
• C. Unified Modeling Language (UML)

Answer: B

NEW QUESTION 10
Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?

• A. Configuration leverages multiple programming languages.
• B. Configuration allows for any level of complexity.
• C. Configuration provides faster speed to market.

Answer: C

NEW QUESTION 11
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

• A. Run all Apex tests using change set validation.
• B. Gather testing requirements from the stakeholder.
• C. Perform testing on all objects in the trigger.

Answer: B

NEW QUESTION 12
The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early In their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

• A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
• B. Meet with the executive leadership team to accurately understand the business need.
• C. Understand and document the data quality issues reported by the data science team.

Answer: C

NEW QUESTION 13
Which permission is required to create, delete, refresh or activate a Sandbox?

• A. Sandbox Editor
• B. Environment Manager
• C. System Administrator
• D. Manage Sandbox

Answer: D

NEW QUESTION 14
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

• A. journey Mapping
• B. Survey /Questionnaire
• C. Focus Groups

Answer: A

NEW QUESTION 15
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

• A. Negotiable
• B. Valuable
• C. Small

Answer: C

NEW QUESTION 16
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?

• A. The user stories focused on well-defined personas.
• B. The project team failed to discuss the user stories as a group.
• C. The acceptance criteria of the user stories were too specific.

Answer: B

NEW QUESTION 17
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• B. Move the deployment date out so the teams have more time to work.
• C. Review the user stories to ensure they are small, testable, and valuable.

Answer: C

NEW QUESTION 18
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

• A. Persona analysis
• B. Enterprise analysis
• C. Stakeholder analysis

Answer: A

NEW QUESTION 19
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

• A. Sales margins
• B. Customer experience
• C. Product functionality

Answer: B

NEW QUESTION 20
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?

• A. Sprint retrospective
• B. Definition of done
• C. Iterative development

Answer: B

NEW QUESTION 21
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