Top Tips Of Abreast Of The Times Certified-Business-Analyst Dump

NEW QUESTION 1
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

• A. Avoidance
• B. Manual effort
• C. Duplication

Answer: B

NEW QUESTION 2
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

• A. Review the approval history.
• B. Review the change sets history
• C. Review the version control history.

Answer: C

NEW QUESTION 3
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

• A. Define a common repository to hold all user stories and track changes over time.
• B. Allow each team member to merge all user stories at the end of user acceptance testing.
• C. Send emails to stakeholders with all of the changes to the user stories.

Answer: A

NEW QUESTION 4
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements
Which document should the BA use?

• A. Journey map
• B. Process map
• C. Capability map

Answer: A

NEW QUESTION 5
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

• A. User Acceptance testing
• B. Journey Mapping
• C. Requirements Gathering

Answer: B

NEW QUESTION 6
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?

• A. Refer to the Responsible, Accountable, Consulted, Informed (RACI) chart to determine who is accountable.
• B. Focus on the inputs and outcomes of the current process
• C. Brainstorm ideas to make the process more efficient.

Answer: B

NEW QUESTION 7
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

• A. Write the user story without making any assumptions about how it will be implemented or which components are affected.
• B. Ask the development team to investigate and document all affected components before the story can be written.
• C. Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Answer: C

NEW QUESTION 8
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

• A. Proves processes are out of date and require a new solution
• B. Compares processes against CK’s closest competitors
• C. Shows tangible impact from changes to processes

Answer: C

NEW QUESTION 9
Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?

• A. ALM provides processes and policies which help build apps more efficiently.
• B. ALM offers preview access to the three Salesforce Releases per year.
• C. ALM allows features to remain static and reduces incremental changes.

Answer: A

NEW QUESTION 10
Which tool is used to create reports, incorporate filters and select the Report Type?

• A. Data Loader
• B. Report Builder
• C. A csv file that will then get imported.
• D. Report Composer

Answer: B

NEW QUESTION 11
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

• A. Business analysis plan
• B. Process mapping
• C. Change management

Answer: B

NEW QUESTION 12
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

• A. They contain substantial details and focus on technical elements.
• B. They are dependent on related acceptance criteria and overlap with other use cases.
• C. They can be easily prioritized and are small enough to estimate accurately.

Answer: C

NEW QUESTION 13
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

• A. Salesforce Solution Kits
• B. Solution Architecture Diagram
• C. Business Requirements Document

Answer: B

NEW QUESTION 14
Up to how many Profiles can a User have?

• A. Up to 3
• B. The Administrator can have up to 3, normal users only 1.
• C. As many as required.
• D. Only 1

Answer: D

NEW QUESTION 15
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train)ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

• A. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication In a centralized location.
• B. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
• C. Use multiple forms of communication; build trust; show empathy; and get commitment for next

Answer: C

NEW QUESTION 16
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?

• A. Personas
• B. Stakeholders
• C. Scrum team

Answer: B

NEW QUESTION 17
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

• A. Analyze, build, operate, deliver
• B. Analyze, build, deliver, operate
• C. Analyze, operate, build, deliver

Answer: A

NEW QUESTION 18
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

• A. To ensure what was originally requested is being delivered
• B. summarize the overall ask and determine what is in scope
• C. To identify acceptance criteria with pass/fail indicators

Answer: A

NEW QUESTION 19
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

• A. Identity Only
• B. Lightning Platform
• C. SSO License
• D. Salesforce License

Answer: A

NEW QUESTION 20
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

• A. Make the template user-friendly and accessible only by members of the account team.
• B. The sales manager can make the template user-friendly.
• C. Accessible by members of the account team.

Answer: A

NEW QUESTION 21
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