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NEW QUESTION 1
You have access to the desktop version of Microsoft Excel and Excel Online. You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal? Each correct answer presents a complete solution.
- A. Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics 365.
- B. Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.
- C. Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.
- D. Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.
NEW QUESTION 2
You have a Microsoft Dynamics 365 environment You implement Field Service.
A user named User1 is creating an agreement User1 attempts to set the agreement
booking dates and agreement invoice dates but reports that the options are disabled. You need to resolve the issue.
What should you do?
- A. In System Settings, set the Fiscal Year End.
- B. Set the work order duration.
- C. Add the Customer Service Representative role to User1.
- D. Set the agreement status to Active.
NEW QUESTION 3
You need to change the warehouse location for product inventory. What should you do?
- A. Create a new Product Relationship record.
- B. Create a new Warehouse record.
- C. Create a new Inventory Transfer record.
- D. Create a new Inventory Adjustment record.
NEW QUESTION 4
The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?
- A. Change the manager for the goal.
- B. Add a new goal metric.
- C. Add a child goal with the correct time period that is owned by the user.
- D. Add a parent goal with the correct time period that is owned by the user.
NEW QUESTION 5
Which two statements regarding the Unified Service Desk (USD) debugger are true? Each correct answer presents a complete solution.
- A. Yellow highlights are used to indicate a warning regarding an action call.
- B. Red highlights are used to indicate the failure of an event
- C. You can view a replacement parameter list.
- D. You can run an action call on demand.
NEW QUESTION 6
You create a Voice of the Customer survey.
You need to configure an automatic response each time a customer completes the survey. Which feature or component should you use?
- A. rule
- B. piped data
- C. linked question
- D. Microsoft Azure Content Delivery Network (CDN)
NEW QUESTION 7
You are creating a new single-stream dashboard. You plan to filter the dashboard based on cases. Which two components can you add to the dashboard? Each correct answer presents a complete solution.
- A. a tile that shows the count of open activities
- B. a stream that contains a public queue of cases
- C. a chart based on open activities
- D. a stream that shows a view of open activities
NEW QUESTION 8
You manage a Microsoft Dynamics 365 deployment for Contoso, Ltd.
You need to provide users the URL to their Microsoft Dynamics 365 Online interactive service hub.
What is the URL format for the Microsoft Dynamics 365 Online interactive service hub?
- A. hnps://www.microsoht.com/en-US/crynamics/crm-custo-customer-center/interactive- service-hub-user-s-guide.aspx#bkmk_Access
- B. https://contoso.crm.dynamics.com/XRMServices/2011/Discovery.svc
- C. https://contoso.crm.dynamics,com/engagementhub.aspx
- D. https://contoso.crm.dynamics.com/main.aspx
NEW QUESTION 9
You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.
- A. The debugger allows you to review data parameters from static log files.
- B. The debugger allows you to review real-time data parameters.
- C. The debugger allows you to review action calls from static log files.
- D. The debugger is a USD hosted control.
- E. The debugger allows you to review real-time action calls.
- F. The debugger is a standalone tool.
NEW QUESTION 10
You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the case to the queue for User B .
Which of the following statements is true?
- A. User A still owns the case, but the case is located in the queue for UserB .
- B. The customer service manager now owns the case.
- C. User B now owns the case.
- D. The case is not moved to the queue for User B until User A approves the move.
NEW QUESTION 11
You are deploying a Unified Service Desk (USD) application.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.
- A. A window navigation rule is processed.
- B. Client diagnostic logging is turned on.
- C. A threshold is reached in a Microsoft Power BI report.
- D. An agent script is run or an answer is clicked.
- E. A toolbar button is clicked.
NEW QUESTION 12
You are working with the Field Service mobile app in online mode.
Which two statements regarding data synchronization are true? Each correct
- A. The user can choose when data synchronization occurs.
- B. Data continuously synchronizes with the server.
- C. You do not need to manually synchronize your device.
- D. Information is downloaded to your device.
NEW QUESTION 13
What are two examples of entitlement allotment options? Each correct answer presents a complete solution.
- A. Number of Channels
- B. Number of Products
- C. Number of Cases
- D. Number of Hours
NEW QUESTION 14
You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
- A. Floating Point Number
- B. Two Options
- C. Decimal
- D. Currency
- E. Option Set
NEW QUESTION 15
Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.
- A. Update a lookup fie4d to a custom entity.
- B. Edit records by using mobile clients.
- C. Group records by a specific column.
- D. Update a Customer Type lookup field.
- E. Update the value of an Owner lookup field.
NEW QUESTION 16
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?
- A. agent scripts
- B. knowledge management
- C. CRM dialogs
- D. CRM workflows
NEW QUESTION 17
You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases.
Which option can you use to filter cases?
- A. Business process stage
- B. T.tle
- C. Product
- D. Category
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