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2021 Apr 220-902 test questions
Q61. A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?
A. Slow data speeds
B. Defective SD card
C. Unauthorized root access
D. Signal drop or weak signal
Answer: C
Q62. A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, “The file is in use by another program.” Which of the following tools would be the BEST to use to correct the issue?
A. Terminal
B. SFC
C. Event Viewer
D. Services Console
E. Recovery Console
Answer: D
Q63. A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access?
A. Turning down the radio power level
B. Enabling MAC filtering
C. Setting a high encryption level
D. Disabling the SSID broadcast
Answer: B
Q64. Virtual machines provide users with the ability to do which of the following?
A. Extend 32-bit machines to 64-bits
B. Share hardware resources
C. Increase the network download speed
D. Use less memory in the machine
Answer: B
Q65. A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?
A. DNS server 2 is set incorrectly.
B. DNS server 1 is set incorrectly.
C. IP address is set incorrectly.
D. Gateway is set incorrectly.
Answer: D
Most recent 220-902 test questions:
Q66. A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the
user to create those settings?
A. Privacy
B. Advanced
C. Security
D. Content
Answer: D
Q67. A technician is working on a user’s PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).
A. Resolve issue
B. Inform user
C. New theory or escalate
D. Document issue
E. Verify system functionality
Answer: A,C
Q68. How would a technician install Windows OS on a MAC OS computer without using third-party software?
A. Terminal
B. Boot Disk
C. Disk Utility
D. Boot Camp
Answer: D
Q69. A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?
A. The PC’s Windows firewall is misconfigured
B. The PC has an incorrect IP address configured
C. The PC is on the wrong wireless network
D. The PC does not have remote assistance turned on
Answer: A
Q70. Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?
A. NFC
B. Virtual assistant
C. SDK
D. Bluetooth
Answer: A