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Q21. A mobile phone has started to respond slowly and erratically. The user has done a soft
reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem?
A. Perform a force stop
B. Reset to factory default
C. Upgrade to a larger battery
D. Close running apps
Answer: B
Q22. A customer is experiencing issues with email and calls the help desk. The technician
determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:
A. close any items of a personal nature.
B. reboot the computer and log back in.
C. capture a screen-shot of the error message.
D. take steps to reproduce the error.
Answer: A
Q23. A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?
A. Map printer
B. Reboot computer
C. Check to see if printer is turned on
D. Log in as a different user and see if printer is mapped
Answer: A
Q24. A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education
Answer: D
Q25. Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data?
A. Restart the mobile device.
B. Update the device’s firmware.
C. Uninstall the GPS-enabled app.
D. Readjust the location settings.
Answer: D
Q26. A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this?
A. Clone the operating system from an image onto optical media.
B. Use the original software media to load the operation system on every PC.
C. Set up a central image that the PCs can load from a PXE boot.
D. Create an image and copy it from a USB drive using an unattended answer file.
Answer: C
Q27. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?
A. Prebuilt image using PXE
B. Single solid state/flash drive with answer file
C. Hot swappable image drive
D. Internal hard drive partition with the image
Answer: A
Q28. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST?
A. Verify the operating system is installed correctly.
B. Verify that all removable drives are empty.
C. Verify Boot.ini is on the hard drive.
D. Verify the computer will boot into safe mode.
Answer: B
Q29. A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?
A. Press F8 when prompted
B. Hit the refresh button to force a re-detect
C. Enable PATA in the BIOS
D. Select load driver
Answer: D
Q30. A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSID broadcasting due to visiting customers needing to use the network, but does not want other businesses to notice the network, let alone access it. Which of the following would BEST accomplish this?
A. Configure the access point encryption from unsecured access to WEP.
B. Adjust the radio power so that coverage is restricted to the business.
C. Change the SSID to reflect the business name instead of a public access point.
D. Enable MAC filtering and restrict access to other company’s devices.
Answer: B