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New Microsoft MB2-877 Exam Dumps Collection (Question 2 - Question 11)
New Questions 2
field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, click Actions and select Get Driving Directions.
D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: C
New Questions 3
u implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
D. Register the added entities Resco Woodford application prior to extending the Resco application.
Answer: C,D
New Questions 4
new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
A. Open-scheduled
B. Open-reserved
C. Open-unscheduled
D. Open-requested
Answer: A,C
New Questions 5
at are the steps in the purchase order process?
A. Submit, Approval, Review, Receive, Bill
B. Submit, Approval, Receive, Bill
C. Draft, Approval, Submit, Review, Receive, Bill
D. Draft, Approval, Submit, Receive, Bill
Answer: D
Explanation:
References:
https://neilparkhurst.com/2021/02/27/mb2-718-certification-microsoft-dynamics-365-customer-service-field-service-purchasing/
New Questions 6
u monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?
A. From an existing asset, click See records associated with this view, then click Connect.
B. On the Active Customer Assets screen, click New.
C. From an existing product, click Add New Adjustment Product.
D. Create a new product. Add a unit group and define the units.
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
New Questions 7
u plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Purchase a Microsoft Azure subscription.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.
Answer: B,D,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
New Questions 8
rvice technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
A. Warehouse
B. Customer Assets
C. Custom Entities
D. Product Inventory
Answer: D
New Questions 9
r which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.
A. Add inventory to a warehouse.
B. Add or subtract inventory to or from a warehouse.
C. Transfer a product from a warehouse to a truck.
D. Purchase products to sell to a customer.
Answer: A,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
New Questions 10
u are a field service administrator. You are configuring bookable resources. You need to configure start and end location for resources.
Which three options can you use? Each correct answer presents a complete solution.
A. Resource Address
B. Company Address
C. Organizational Unit Address
D. Business Unit Address
E. Location Agnostic
Answer: A,B,E
New Questions 11
company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Create an enterprise agreement with Microsoft Bing maps.
B. Geocode the service activity.
C. Configure a radius constraint for work orders.
D. Set up an account record for the company with a valid address.
E. Enable the map feature.
Answer: A,B,E
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