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New Microsoft MB2-877 Exam Dumps Collection (Question 1 - Question 10)
Q1. u use Schedule Assistant to schedule work orders.
Which three constraints can you apply? Each correct answer presents a complete solution.
A. Radius
B. Team
C. Roles
D. Customers
E. Sites
Answer: A,B,C
Q2. u use the mobile application to make updates to an existing Field Service project. You need to publish the changes.
What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
Answer: C
Q3. u are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customeru2021s preferences?
A. agreement
B. resource
C. booking setup
D. account
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
Q4. u create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
Answer: D
Q5. ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?
A. Create an agreement and an invoice setup record.
B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
C. Create a recurring booking setup record. Set the record to create invoices automatically.
D. Create a recurring booking setup record.
Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
Q6. ur company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.
Which two statements are true? Each correct answer presents a complete solution.
A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
B. The duration is the sum of the duration for all services that are included in the incident type.
C. The duration is the sum of the duration for all the service task types that are included in the incident type.
D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
Answer: C,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
Q7. u are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?
A. Business Process Flow
B. Work Order Type
C. Service Task Type
D. Incident Type
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
Q8. u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
A. schedule
B. objective
C. goal
D. scope
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization
Q9. ich three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.
A. Quantity Allocated
B. Reorder Point
C. Quantity Sold
D. Quantity on Order
E. Inventory Status
Answer: A,B,E
Explanation:
References: https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2021/09/01/field- service-purchasing-and-inventory
Q10. u need to ensure that technicians who respond to service requests have a proficiency of at least good.
What should you do?
A. Create a new resource type and manually assign delivery people who meet the criteria.
B. Create a new team and manually assign delivery people who meet the criteria.
C. Filter the schedule board by characteristics.
D. Create a resource role. Add skill and proficiency requirements.
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- characteristics
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