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Q131. Who is most interested in ease of use, value, and time-saving solutions?

A. Sales Reps

B. Sales/Marketing Managers

C. Sales/MarketingVP

D. IT

Answer: A


Q132. CORRECT TEXT

What is the difference between Salesforce for Outlook and Connectfor Outlook?

Answer: Salesforce for Outlook is a Microsoft Outlook integration applicationthat lets you log emails in Salesforce. You can sync contacts, events, and tasks between Outlook and Salesforce. Settings are stored inconfigurations in Salesforce. Force.com Connect for Microsoft Outlook is an add-in that allows you to interact with Salesforce from Outlook. Connect for Outlook adds buttons and options to your Outlookuser interface.


Q133. CORRECT TEXT

What are key benefits of using content delivery?

Answer: 1. You can track how often the content you issued is viewed

2. You can control how long the delivery is available to viewers

3. You can control if a viewer can download a file or view online only


Q134. Which of these steps should take place before setting a List Price for a Product? (Select all that apply)

A. Update all items in the Standard Price Book

B. Update all items in the Custom Price Book

C. Create the Product

D. Define the Product's Standard Price

E. Specify a Quantity or Revenue Schedule

Answer: CD


Q135. CORRECT TEXT

In Salesforce for Outlook, which related records are recommendedwhen assigning unresolved events, emails and tasks?

Answer: 1. Opportunities

2. Cases

3. Accounts


Q136. CORRECT TEXT

What happens if a language is deactivated?

Answer: When a language is deactivated, all translations for that language are still available in the Translation Workbench but users with that language selected see the organization's default language values.


Q137. CORRECT TEXT

What are the differences between account teams and sales teams?

Answer: An account team is a team of users that work together on an account. Sales teams work together on opportunities, An Account team may include an executive sponsor, dedicated support representative,andproject manager.


Q138. CORRECT TEXT

What are some examples of how a dashboard push alert can be used?

Answer: 1. To alert support managers when the number of escalated casesreaches a specified threshold

2. To alert sales managers when the total value of their team's opportunities reaches a specified limit


Q139. Match the following loading option to the description of when to useit. "Manual Entry"

A. Brian wants to consolidate all his accounts from several systems.

B. Bill wants to load 20,000 lead records.

C. Beckywants to load all her 65,000 contact records.

D. Bob wants to load a single account record.

E. Berta wants to keep a separate system as her "system of record"

Answer: D


Q140. CORRECT TEXT

Saving a custom report will save a snapshot of that data at a moment in time. True or False?

Answer: False. When saving a custom report you