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Q91. Refer to the exhibit.
Assume the B-ACD configuration on a Cisco Unified Communications Manager Express router is operational.
Which option describes what will happen to an incoming call that entered the call queue but all members of the hunt group are in Do Not Disturb status?
A. The call is forwarded to extension 2120.
B. The call is forwarded to extension 2220.
C. The call is forwarded to extension 2003.
D. The call is disconnected with user busy.
E. The call is forwarded to extension 2100.
Answer: B
Q92. How are queues serviced in Cisco IOS routers with the CBWFQ algorithm?
A. first-in, first-out
B. weighted round robin based on assigned bandwidth
C. strict priority based on assigned priority
D. last-in, first-out
E. weighted round robin based on assigned priority
Answer: B
Q93. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
D. Configure the Cisco Agent Desktop workflow to trigger recording.
E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
Answer: D
Q94. Which statement describes DTMF processing on Cisco Unified Contact Center Express with supported SIP-based agent IP phones that are registered to Cisco Unified Communications Manager?
A. Cisco Unified CCX receives the DTMF digits via SIP NOTIFY messages.
B. Cisco Unified CCX receives the DTMF digits in the RTP payload based on RFC 2833.
C. Cisco Unified CCX receives the DTMF digits via JTAPI messages.
D. Cisco Unified CCX receives the DTMF digits via SIP INFO messages.
E. Cisco Unified CCX receives the DTMF digits as part of the audio encoding in the RTP stream.
Answer: C
Q95. Which design restriction applies to Cisco Unified Communications Manager Session Management Edition clustering over the WAN deployment with extended round-trip times in Cisco Unified CM 9.1 and later releases?
A. SIP and H.323 intercluster trunks are supported.
B. Only SIP trunk is supported.
C. SIP trunks and H.323 gateways are supported.
D. A minimum of 1.544 Mb/s bandwidth is required for all traffic between any two nodes in the cluster.
E. Only RSVP agents can be configured and registered to the SME cluster as media resources.
Answer: B
Q96. Refer to the exhibit.
Assume the B-ACD configuration on a Cisco IOS Cisco Unified Communications Manager Express router is operational. What will happen to a call in queue that was not answered by any member of the hunt group after the maximum amount of time allowed in the call queue expires?
A. The call will be forwarded to extension 2120.
B. The call will be forwarded to extension 2220.
C. The call will be forwarded to extension 2003.
D. The call will be disconnected with user busy.
E. The call will be forwarded to 2100.
Answer: B
Q97. In a Cisco Unified Communications Manager design where +E.164 destinations are populated in directory entries, which call routing practice is critical to prevent unnecessary toll charges caused by internal calls routed through the PSTN?
A. forced on-net routing
B. automated alternate routing
C. forced authorization codes
D. client matter codes
E. tail-end hop-off
Answer: A
Q98. How many music on hold servers are required in a trunk-only megacluster of Cisco Unified Communications Manager Session Management Edition?
A. 0
B. 1
C. 2
D. 3
E. 4
Answer: A
Q99. Which statement about what happens to a hunt member who does not answer queuing-enabled hunt-list call in Cisco Unified Communications Manager 9.1 is true?
A. The hunt member is logged off automatically and must press HLOG to log back in.
B. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Cisco Unified Communications Manager Service Parameters.
C. The hunt member is logged off automatically and must manually reset the phone to log back in.
D. The hunt member is logged off if Automatically Logout Hunt Member on No Answer is selected on the Line Group configuration page.
E. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Hunt Pilot configuration page.
Answer: D
Q100. Which statement describes the call recording operation on Cisco Unified Contact Center Express call agents that use Cisco IPPA?
A. Recording is facilitated via desktop monitoring on supported IP phones.
B. Automatic recording is supported.
C. Only G.711 codec is supported.
D. Only SPAN port monitoring is supported.
E. Call recording is not supported on Cisco Unified CCX call agents that use Cisco IPPA.
Answer: D