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Q11. Which two record types can a System Administrator assign asecurity role to? Each correct answer presents a complete solution

A. Access Team

B. User

C. Owner Team

D. Business Unit

Answer: B,D


Q12. You are unrig Microsoft Dynamics CRM 20X6 on–premises. Which server role does server-side synchronization utilize?

A. Sandbox Processing Service

B. Web Application Server

C. Asynchronous Service

D. Organization Web Service

Answer: A


Q13. A company has a Microsoft DynamicsCRM Online 2021 deployment. The company plans to issue mobile phones to all sales department users.

Users must be able to use the latest Microsoft mobile client's features. You need to deploy the latest phone client.

Which mobile phone client should you deploy?

A. Microsoft Dynamics CRM Mobile Express

B. Microsoft Dynamics CRM for Phones Express

C. Microsoft Dynamics CRM for Phones

D. Microsoft Dynamics CRM Mobile App

Answer: C


Q14. A company has a MicrosoftDynamics 2013 on-premises deployment. They want to start using the Microsoft Dynamics CRM Online 20J6 features.

The company needs to determine the least costly method of migrating data from on- premises to online. It is determined that the Client wants to move the account and contact information only one time while preserving the relationships between the two entities. Additionally, there are several custom fields in the contact records.

You need to migrate 5.0OO account records and 14,000 contacts while maintaining the relationships between accounts and contacts.

What is the most expedient method for migrating the accounts and contacts records?

A. Use the Software Development Kit (SDK) to code the Import of contact and account data from the AccountBase directly accessed through the local Microsoft SQL Server. Use the OData Web service to form a connection with Microsoft Dynamics CRM Online. Push the gathered information Into the Account Entity.

B. From Microsoft SQL, export the contact records from the AccountBase table to a txt file. Import the Contacts fire using the Data Import Wizard. Repeat the process with the Accounts file.

C. Export the contact records and account records to Microsoft Excel, compressthe Excel spreadsheet in a zip file, and use the Data Import Wizard to Import the records.

D. Export the contact records and account records to Microsoft Excel with all required fields- Save the two spreadsheets as txt files, compress them together in a zip file, and use the Data Import Wizard to import the zip file.

Answer: B


Q15. You want to set up server-side synchronization with a Microsoft Outlook.com account. Outlook.com supports POP3,IMAP, and ActiveSync protocols.

Which item and protocol combination can be used?

A. email and contacts using the ActiveSync protocol

B. email, appointments, contacts, and tasks using the IMAP protocol

C. email using the POP3 protocol

D. email, appointments, and tasks using the POP3 protocol

Answer: A


Q16. You are a Microsoft Dynamics CRM system administrator for a company.

A user reports that there arethree actions she cannot perform when working offline in Microsoft Dynamics CRM for Outlook. You assure her that the app is working as expected and that the three actions are not available when working in offline mode.

Which three actions did the user report? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Quality a lead.

B. Run a workflow.

C. View a Microsoft Dynamics CRM report.

D. Assign a record.

E. Use the Add button (+) to create a related record.

Answer: B,C,D


Q17. You plan to migrate an on-premises Microsoft Dynamics CRM installation to Microsoft Dynamics CRM Online. You have access to a recent Microsoft SQL backup (.bak) file for the on-premises Microsoft Dynamics CRM database and you have moved all customizations over to Microsoft Dynamics CRM Online.

What should you do?

A. Upload the .bak file to Microsoft Azure. Migrate data to Microsoft Dynamics CRM online by using the data Loader service.

B. Export data from the on-premises Microsoft Dynamics CRM database as.csv files. Import the data into Microsoft Dynamics CRM Online by using the Import Data Wizard.

C. Export all customizations and data as an unmanaged solution. Import the solution into Microsoft Dynamics CRM Online.

D. Import the .bak file into Microsoft Dynamics CRM Online by using the Import Data Wizard.

Answer: A 


Q18. Acompany has a Microsoft Dynamics CRM Online 2021 deployment. There are 842 workstationsof various ages, operating systems, and browsers.

•34 run Apple OS with the latest version of Safari

•412 run Windows 8.1 with Mozilla Firefox version 17

•176 run Windows 7 with Internet Explorer version 8

•220 run Windows 10 with Microsoft Edge

The company asks you to identify which workstations meet the support requirements of Microsoft Dynamics CRM Online 2021.

Which two systems meet the support requirement? Each correct answer presents part of the solution

A. 176 run Windows 7 with Internet Explorer version 8.

B. 220 run Windows 10 with Edge.

C. 34 run Apple OS with the latest version of Safari

D. 412 run Windows 8.1 with Mozilla Firefox version 17 as the only Browser.

Answer: A,C


Q19. Which three operating systems ate supported by the Microsoft Dynamics CRMforOutlook client? Each correct answer presents a complete solution.

A. Windows 7 with no service packs

B. Windows 8 with no service packs

C. Windows 10

D. Windows Server 2008 R2

E. Windows Server 2012

Answer: B,C,D


Q20. Your company has a Microsoft Dynamics CRM Online 2021 environment.

The company is looking to utilize folder-level tracking in Microsoft Dynamics CRM 2021. You need to Instruct users how to utilize folder-level tracking.

What instruction should you give the users?

A. A maximum of 50 folders per user account can be tracked.

B. Emails can only be tracked to accounts, contacts, and leads.

C. Only folders under the Inbox can be used.

D. Works with server-side synchronization or the email router.

Answer: D