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NEW QUESTION 1
What is a key value proposition of the Detect to Correct value stream?

  • A. Service lifecycle tracking through conceptual, logical, and physical domains
  • B. Increased fulfillment efficiency through standard change deployment and automation
  • C. Timely identification and prioritization of an issue
  • D. Standardized service development and delivery

Answer: C

NEW QUESTION 2
What is a benefit of implementing the Request to Fulfill value stream?

  • A. Ensuring that the service delivered actually performs as requested
  • B. Improved communication with business stakeholders through roadmaps
  • C. Improving the speed at which issues with a business service are identified
  • D. Increased cost optimization by cancelling subscriptions that are no longer used

Answer: A

NEW QUESTION 3
What is the objective of the IT4IT Reference Architecture at Level 1?

  • A. To serve as a framework for building content views of the IT4IT Reference Architecture
  • B. To document the value streams in a vendor-specific representation
  • C. To provide a holistic model introducing the core terms and concepts
  • D. To communicate the Service Backbone concept

Answer: C

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 4
How does the IT4IT Reference Architecture use the value stream concept?

  • A. As a way of grouping functionality to provide context for where value is being created and delivered
  • B. To support predictable, sequential, waterfall approaches to IT service delivery
  • C. As a macro-process and capability architecture to provide context for IT value delivery and operations
  • D. In order to be compliant with the Value Chain concept of Michael Porter

Answer: A

Explanation:
Reference: https://www.joetheitguy.com/2021/05/17/it4it-101-new-approach-development-delivery/

NEW QUESTION 5
What is a purpose of the Test functional component?

  • A. To create Defect data objects that are consumed by the Defect functional component
  • B. To maintain traceability of each Requirement to the original source
  • C. To monitor and report on the results of each integration build
  • D. To keep track of all Defects by registering Defects of all types, including security-related Defects

Answer: A

NEW QUESTION 6
What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 7
What is a benefit of implementing the Strategy to Portfolio value stream?

  • A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
  • B. Services designed in accordance with standards and policies
  • C. Prioritized IT investment based on impacts on architecture and business priorities
  • D. Reduced costs by proactively identifying issues before the service impact becomes severe

Answer: B

Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

NEW QUESTION 8
What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

  • A. Offer Consumption
  • B. Fulfillment Execution
  • C. Catalog Composition
  • D. Offer Management

Answer: D

NEW QUESTION 9
Which value stream creates the Service Release Blueprint?

  • A. Strategy to Portfolio
  • B. Requirement to Deploy
  • C. Detect to Correct
  • D. Request to Fulfill

Answer: D

Explanation:
Reference: https://cloudsourceblog.com/2021/04/26/building-a-hybrid-functional-reference-architecture-part-2-it4it/

NEW QUESTION 10
Which of the following statements best describes the Level 2 class model?

  • A. It is another name for the System of Record Fabric
  • B. It is vendor-specific
  • C. It is an expansion of the Level 1 class model
  • D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer: C

NEW QUESTION 11
What value stream has the value proposition of ensuring that the Service Release meets business expectations?

  • A. Request to Fulfill
  • B. Strategy to Portfolio
  • C. Requirement to Deploy
  • D. Detect to Correct

Answer: C

NEW QUESTION 12
What is the difference between primary and supporting activities in the IT Value Chain?

  • A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
  • B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
  • C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
  • D. Primary activities focus on systems design and construction; supporting activities include planning and operations management

Answer: C

NEW QUESTION 13
What is a goal of the Diagnostics and Remediation functional component?

  • A. To design, create, and manage Service Contracts
  • B. To aggregate Events
  • C. To shorten Mean Time to Repair
  • D. To manage the lifecycle of Requests for Change

Answer: C

NEW QUESTION 14
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

  • A. Problem
  • B. Event
  • C. Diagnostics & Remediation
  • D. Service Level

Answer: A

Explanation:
The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).
Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap08.html

NEW QUESTION 15
What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 16
What are the core concepts of the IT4IT Reference Architecture at Level 1?

  • A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
  • B. Governance Risk & Compliance, Sourcing & Vendor, Intelligence & Reporting, Finance & Assets, Resource & Project
  • C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
  • D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil

Answer: A

NEW QUESTION 17
Which of the following best describes The Open Group IT4IT Reference Architecture?

  • A. A policy framework for IT governance
  • B. A supply chain management model
  • C. A technical interoperability standard
  • D. A standard for managing the business of IT

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

NEW QUESTION 18
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  • A. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
  • B. Contributing to business strategy and planning, enabling IT alignment with business plans
  • C. Defining the capabilities and business processes necessary for Project Management governance
  • D. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

Answer: B

NEW QUESTION 19
What does the Event data object represent?

  • A. A user inquiry to the Service Desk
  • B. An alert signifying a change of state of a monitored Configuration Item
  • C. An issue or flaw with delivered code or physical service blueprint
  • D. An interruption to normal service operations

Answer: B

NEW QUESTION 20
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