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New EXIN,Inc ITILFND Exam Dumps Collection (Question 3 - Question 12)
New Questions 3
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A. Data
B. Information
C. Knowledge
D. Governance
Answer: C
New Questions 4
Which process is responsible for providing the rights to use an IT service?
A. Incident management
B. Access management
C. Change management
D. Request fulfillment
Answer: B
New Questions 5
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only
Answer: A
New Questions 6
Which one of the following activities does application management perform?
A. Defining where the vendor of an application should be located
B. Ensuring that the required functionality is available to achieve the required business outcome
C. Deciding who the vendor of storage devices will be
D. Agreeing the service levels for the service supported by the application
Answer: B
New Questions 7
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A. The IT director
B. The process owner
C. The service owner
D. The customer
Answer: B
New Questions 8
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A. The service level management
B. The IT service continuity management
C. The service catalogue management
D. The supplier management
Answer: D
New Questions 9
Which process includes business, service and component sub-processes?
A. Capacity management
B. Incident management
C. Service level management
D. Financial management
Answer: A
New Questions 10
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above
Answer: D
New Questions 11
Which process will regularly analyze incident data to identify discernible trends?
A. Service level management
B. Problem management
C. Change management
D. Event management
Answer: B
New Questions 12
Which is a responsibility of a customer within the service level management process?
A. Negotiate third party contracts
B. Measure service availability
C. Supply good or services
D. Agree Service level targets
Answer: D
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