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Q1. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST? 

A. Use safety goggles 

B. Remove jewelry 

C. Put on an ESD strap 

D. Disconnect power 

Answer:


Q2. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? 

A. Remove the hard drive and back up the data 

B. Run CONVERT on the hard drive 

C. Reboot the server 

D. Swap hard drive and rebuild array 

Answer:


Q3. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization? 

A. SMTP 

B. iCal 

C. POP3 

D. IMAP 

Answer:


Q4. Joe, a user, has connected a tablet to his personal mobile hot-spot device in a public location for Internet access. The device display indicates there are two connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO). 

A. Change the SSID to a different broadcast name 

B. Add the intruding device to a blocked access list 

C. Access the intruder’s device and shut it down 

D. Shut down the device until the intruder is no longer in the area 

E. Set up a WiFi analyzer to identify the intruding device 

Answer: A,B 


Q5. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover? 

A. Maintaining good communications with the customer 

B. Maintaining good personal hygiene 

C. Avoiding being judgmental 

D. Avoid dismissing the customer’s problems 

Answer:


Q6. A technician needs to log into a user's computer to fix the user's corrupt local profile. Which of the following connectivity tools will allow the technician to connect to the user’s computer? 

A. Remote Assistance 

B. Virtual Private Network 

C. Computer Management 

D. Remote Desktop 

Answer:


Q7. Which of the following Windows utilities would MOST likely be used to identify system errors? 

A. System Restore 

B. Event Viewer 

C. Security Center 

D. Windows Defender 

Answer:


Q8. A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the following should the computer technician do before connecting a cable TV line to a TV tuner card? 

A. Perform self-grounding 

B. Unplug the computer power cable 

C. Use an ESD strap 

D. Require the electrical system be brought up to code 

Answer:


Q9. Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches? 

A. Anti-malware updates 

B. Driver updates 

C. Windows updates 

D. Firmware updates 

Answer:


Q10. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue? 

A. WiFi analyzer 

B. Loopback plug 

C. Signal booster 

D. Packet sniffer 

Answer: