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New Cisco 400-051 Exam Dumps Collection (Question 13 - Question 22)
New Questions 13
Which Cisco Unified Contact Center Express data store contains CSQ information?
A. configuration data store
B. repository data store
C. agent data store
D. historical data store
E. script data store
Answer: A
Explanation:
The Database component is required for any Unified CCX deployment and manages access to the database. The Unified CCX Database contains four data stores. They are as follows:
Configuration data store
Repository data store
Agent data store
Historical data store
The configuration data store contains Unified CCX configuration information such as resources (agents), skills, resource groups, teams, and CSQ information. The repository data store contains user prompts, grammars, and documents. The agent data store contains agent logs, statistics, and pointers to the recording files. The historical data store contains Contact Call Detail Records (CCDRs).
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_010.html
New Questions 14
Which statement about what happens to a hunt member who does not answer queuing-enabled hunt-list call in Cisco Unified Communications Manager 9.1 is true?
A. The hunt member is logged off automatically and must press HLOG to log back in.
B. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Cisco Unified Communications Manager Service Parameters.
C. The hunt member is logged off automatically and must manually reset the phone to log back in.
D. The hunt member is logged off if Automatically Logout Hunt Member on No Answer is selected on the Line Group configuration page.
E. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in HuntPilot configuration page.
Answer: D
Explanation:
lf a line member does not answer a queue-enabled call, that line member is logged off the hunt group only if the setting "Automatically Logout Hunt Member on No Answer" is selected on the line group page.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91/CUCM_BK_A34970C5_00_admin-guide-91_chapter_0100011.html
New Questions 15
Which statement about accessing secure Cisco Unity Connection voice messages in an Exchange mailbox in a Single lnbox deployment is true?
A. Users can listen to a secure voice message if they use the Outlook email client.
B. Users can listen to a secure voice message if they use the Outlook email client with the ViewMail add-in.
C. Users can listen to a secure voice message with email clients other than Outlook if they have installed the ViewMail add-in.
D. Users cannot listen to a secure message in Exchange because it is not supported in Single lnbox.
E. Secure voice messages are stored on the Cisco Unity Connection server and the Exchange server.
Answer: B
Explanation:
Users can listen to a secure voice message if they use the Outlook email client with the ViewMail add-in. Because in this integration Outlook integrates with unity as secresmapclient.
New Questions 16
ln Cisco Unity Connection, to which three configuration dialog boxes can a user assign a search space? (Choose three.)
A. Routing Rule
B. Call Handler
C. lnterview Handler
D. Contacts
E. Users
F. Port
G. Phone System
Answer: A, B, E
Explanation:
ln unity connection, user can assign a search space in:
Users
Call Routing Rules
System Distribution Lists
System Call Handlers
Directory Handlers
lnterview Handlers
Digital Networking
VPlM Locations
Administrator-Defined Contacts
New Questions 17
Refer to the exhibit.
The exhibit shows the Cisco lOS CLl output of debug ipdhcp packet, which was captured on a router that is located at a branch office where a single lP phone is located. There is a standalone Cisco Unified Communications Manager server at the central site, which also provides DHCP services to the lP phone at the branch office. You are troubleshooting a problem where the lP phone could not register to Cisco Unified Communications Manager. You have confirmed that the lP phone received an lP address in the correct subnet and with a correct subnet mask from the DHCP server. Assuming the lP phone is correctly defined on Unified CM, which two statements about the network components are true? (Choose two.)
A. The MAC address of the lP phone is 01ec44761e3e.
B. The lP address of the DHCP server is 10.101.15.1.
C. The MAC address of the VLAN 101 interface is ec44761e3e7d.
D. The lP address of the VLAN 101 interface is 10.101.15.1.
E. There is lP connectivity between the VLAN 101 interface of the branch router and the ip-helper address that is configured on this interface.
F. There is lP connectivity between the lP phone and the ip-helper address on the VLAN 101 interface.
Answer: D, E
Explanation:
As we can see from the logs given first line relate that dhcp request is being relayed. So it clarifies there must be ip helper address commend given by the admin on interface vlan 101. Now we can see from the second line that giaddress is set as source address of vlan 101 by the dhcp as 10.101.15.1 to unicast the dhcp request
New Questions 18
Refer to the exhibit.
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?
A. s1dispatch-PA
B. s1dispatch-OH
C. the agent that has been idle the longest
D. the agent with the shortest handled time
Answer: A
Explanation:
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent.
After you assign an agent to a resource group and assign skills, you need to configure the CSQs.
You assign agents to a CSQ by associating a resource group or by associating all skills of a particular CSQ. Agents in the selected resource group or who have all the selected skills are assigned to the CSQ.
Skills within the CSQ can be ordered. This means, when resources are selected, a comparison is done based on the competency level (highest for "most skilled" and lowest for "least skilled") of the first skill in the list. lf there is a "tie" the next skill within the order is used, and so on.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10- 0_chapter_0111.html#UCCX_TP_C6155D52_00
New Questions 19
How many music on hold servers are required in a trunk-only megacluster of Cisco Unified Communications Manager Session Management Edition?
A. 0
B. 1
C. 2
D. 3
E. 4
Answer: A
Explanation:
When considering a megacluster deployment, the primary areas impacting capacity are as follows:
u2022The megacluster may contain a total of 21 servers consisting of 16 subscribers, 2 TFTP servers, 2 music on hold (MoH) servers (0 required), and 1 publisher
u2022Server type must be either Cisco MCS 7845-l3/H3 class or Cisco Unified Computing System (UCS) C-Series or B-Series
using the 10K Open Virtualization Archive (OVA) template.
u2022Redundancy model must be 1:1.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsgd-851-cm/fsmoh.html#wp1027431
New Questions 20
Refer to the exhibit.
All displayed devices are registered to the same Cisco Unified Communications Manager server and the phones are engaged in an active call. Assume that the provided configurations exist at the phone line level and multicast MOH is disabled cluster wide.
Which description of what happens when the user of lP phone B presses the Transfer soft key is true?
A. lP phone A user hears audio source 3 from MOH server A
B. lP phone A user hears audio source 4 from MOH server B
C. lP phone A user hears audio source 3 from MOH server B
D. lP phone A user hears tone on-hold beep tones.
E. lP phone A user hears no on-hold music or beep tones.
Answer: E
New Questions 21
Which message is used by a Cisco lOS MGCP gateway to send periodic keepalives to its call agent?
A. CRCX
B. AUCX
C. NTFY
D. RQNT
E. 200 OK
Answer: C
Explanation:
The gateway maintains this connection by sending empty MGCP Notify (NTFY) keepalive messages to Cisco CallManager at 15-second intervals. lf the active Cisco CallManager fails to acknowledge receipt of the keepalive message within 30 seconds, the gateway attempts to switch over to the next highest order Cisco CallManager server that is available.
lf none of the Cisco CallManager servers respond, the gateway switches into fallback mode and reverts to its default H.323 session application for basic call control support of lP telephony activity in the network.
New Questions 22
Which Call Control Discovery function allows the local Cisco Unified Communications Manager to listen for advertisements from remote call-control entities that use the SAF network?
A. CCD advertising service
B. CCD requesting service
C. SAF forwarder
D. SAF enabled trunks
E. CCD registration service
Answer: B
Explanation:
SAF and CCD will allow large distributed multi-cluster deployments to have the directory number (DN) ranges of each call routing element advertised dynamically over SAF. Cisco routers act as SAF Forwarders (SAFF), while the call routing elements (e.g. CUCM) act as clients that register with the routers to advertise their DN ranges and listen to the advertisements of other routers.
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