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Q21. An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue? 

A. System Restore 

B. Computer Management 

C. Disk Management 

D. System Configuration 


Q22. Which of the following explains why it is important to secure Personally Identifiable Information (PII)? 

A. So phishing attacks are not launched against employees of the organization. 

B. So sensitive information, such as corporate passwords, is not stolen. 

C. So man-in-the-middle attacks are not launched against the organization. 

D. So sensitive information, such as social security numbers, is not stolen. 


Q23. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS? 

A. To check the network for unwanted activity 

B. To check and stop unwanted activity 

C. To provide connectivity to the network 

D. To test the resilience of the network 


Q24. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change? 

A. Enable MAC filtering 

B. Disable SSID broadcast 

C. Reduce radio power level 

D. Update router firmware 


Q25. A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do? 

A. Educate the user regarding Internet browsing best practices 

B. Update the anti-malware software on the user’s PC 

C. Schedule scans and run updates 

D. Enable system restore and create restore point 


Q26. An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem? 

A. The cable connected to the network 

B. Virtual host network adapter 

C. USB host adapter 

D. The domain of the virtual machine 


Q27. Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer. Which of the following tools will be the FASTEST for a technician to use to allow the documents to open? 

A. Backup 

B. Recovery Image 

C. chkdsk 

D. System Restore 


Q28. A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet. Which of the following is the FIRST step in implementing a best practice security policy? 

A. Require biometric identification to log into the laptop. 

B. Require multifactor authentication to log into laptop. 

C. Require laptop hard drives to be encrypted. 

D. Require users to change their password at frequent intervals. 

E. Require users to have strong passwords. 


Q29. A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand? 

A. The parent folder has explicit Allow rights set for this user. 

B. The parent folder has explicit Deny rights set for this user. 

C. The user forgot to share the parent folder and only shared the specific file. 

D. The parent folder likely has the “archive” attribute enabled. 



Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.